1. Discussion board: Quick.Cart, Quick.Cms
2. Documentation Quick.Cart, Quick.Cms
3. Frequently Asked Questions: Quick.Cart, Quick.Cms

Here are some frequently asked questions:

1. I see errors on my page

   1. Error 500 : Internal server error

      We think that problem is in mod_rewrite configuration in .htaccess file or you don't have mod_rewrite at your server at all (then you need to ask for it your server administrator or change it in server configuration if You have access to it). If mod_rewrite is available, try to add after line "RewriteEngine On" the following line:
      RewriteBase /
      or if it won't work and your shop is in subdirectory, you can try add
      RewriteBase /subdirectory_name/
      
      On some servers, problem is caused by first line in .htaccess file:
      Options +FollowSymLinks
      You can try to remove it.
      
      Unfortunately it works different at various servers, so there is no one solution. If tips we wrote won't work, please send us data for ftp connection, so we may look at your server and find the reason.

   2. Error 500 : Internal server error - after send order

      We think that problem is in server configuration. When customer fill order form, data is saved in cookies in java script. We think that server don't recieve data with for example polish letters. You can delete saving fields in cookies from order form. Delete from file templates/orders_delivery.en.tpl following code:
      onblur="saveUserData( this.name, this.value )"

   3. Error 404: Not Found - page wasn't found.

      If you have version with friendly links probably reason of this error is that on your server doesn't work mod_rewrite. Contact with server's admin and ask him to turn on this service. If you are the admin, use internet wealth to turn this on.
      If you can't use this module, enter administration of the tool and in setting page set option "friendly links" to "no".
   Please check if the script is installed correctly.
   How to install our scripts

2. I can't add products to basket

   1. If you use friendly links, then try to edit file .htaccess and change .html$ to .html. If it wll not help, then check if mod_rewrite is turned on your server. If it is not working, please ask your admin to turn it on. If it is working, you can try in file .htaccess after "RewriteEngine On" put line: RewriteBase /
      or if it doesn't help and shopping cart is in subdirectory, then you can try add:
      RewriteBase /name_of_directory/
      
      On some servers problem is caused by first line in .htaccess file:
      Options +FollowSymLinks
      You can try to remove it.
      
      Unfortunately it works different at various servers, so there is no one solution.
   2. Maybe server has problems with sessions. Sometimes is enough to create directory with name "tmp" and give chmod 777 to it. If it will not help, please try this:
      How to store sessions in cart directory?
   3. Please check if the script is installed correctly.
      How to install our scripts

   
   If tips we wrote won't work, please send us data for ftp connection, so we may look at your server and find the reason.

3. Links don't work on my site - I can see only home page

   If you use friendly links, then try to edit file .htaccess and change .html$ to .html. If it wll not help, then check if mod_rewrite is turned on your server. If it is not working, then ask your admin to turn it on. If it is working, then in file .htaccess after "RewriteEngine On" put line: RewriteBase /
   or if it won't help and shopping cart is in subdirectory, then you can try:
   RewriteBase /name_of_directory/
   
   On some servers problem is caused by first line on .htaccess file:
   Options +FollowSymLinks
   You can try to remove it.
   
   Unfortunately it works different at various servers, so there is no one solution.
   If tips we wrote won't work, please send us data for ftp connection, so we may look at your server and find the reason.

4. I want to change design of my site. Can You help me?

   In our documentation, you will find tips about changing design of our applications.
   We recommend to change design by editing CSS files. Try not to change PHP and HTML files (*.en.tpl). We are concentrate to support and improve our applications so we don't have enough time to customize scripts for our clients. Of course if you don't have sufficient skills to make this modifications, we can recommend you trusted webmasters. They are willing to help you.

5. I want customize my site. Can You help me?

   We are concentrate to support and improve our applications so we don't have enough time to customize scripts for our clients. Of course if you don't have sufficient skills to make this modifications, we can recommend you trusted webmasters. They are willing to help you.

6. Can I use your paid scripts for few websites?

   Our license give you possibility to use script only on one website. If you would like to use it for another websiste, you should order application again and give us information where it will work.

7. How can I upgrade script which is already working to paid version?

   You are buying script with speific version. You pay once for this and there is no possibility to upgrade application for free. Of course if you will find bug in your version, please send us information using email and we will try to fix it. If you want to upgrade, contact with us and we will give you discount.

8. Is it possible to buy only some plugins, not entire script?

   Sorry, but it isn't possible. Plugins are integrated into packages and we don't sell them separately.

9. Can you send me trial version to check your paid scripts on my server?

   It is impossible at this moment. You can always test our paid scripts on our server using internet browser. You can test admin panel and do changes.

10. Can I remove link "powered by ..." from footer?

    Yes it is possible and it cost 56 EUR. If you are interested then go to our shop »

11. I want to buy more of your tools. Can I receive some discount?

    Of course we give discount for those, who want to buy few our tools at one time. Learn more about our offer for webmasters » and then contact with us to fix up details.

12. I don't remember login or password to administration. How can I retrieve them?

    Log in to your FTP account, where you have installed our tool and find config directory. In this directory edit file general.php. Find there variables $config['login'] (store login) and $config['pass'] (store password).

13. I have site built on Your free version of script. When I buy paid version of script is there a chance to copy design and data from myold script to new one?

    When You use Quick.Cart script we can make conversion of database (products, pages, orders etc.). It works only with free Quick.Cart v3.x and You will recieve database which You can use in paid version. If You didn't modify PHP code and You have changed design of site by editing CSS styles You shouldn't have any problem with design conversion. You have to just copy file with CSS styles (default templates/default.css) to paid version of script. In other case design conversion have to be done manually. If You have more questions contact with us ».

14. Are payed tools under guarantee?

    Yes, of course. Every error which you report, we will try to repair as fast as possible. Please read our licence » to learn about details.

15. How can I send order to client's e-mail in Quick.Cart v3.x?

    We know two ways of solving this problem.
    1. First, easier way to do this is to add in file core/orders.php in function sendEmailWithOrderDetails() below code:
    sendEmail( $aSend, null, $GLOBALS['config']['orders_email'] );
    the following code:
    sendEmail( $aSend, null, $aData['sEmail'] );
    Content of e-mail sent to client will be the same as this, which is sent to admin. You can find this content in templates/orders_print.tpl file, all block named ORDER_EMAIL_*
    
    2. Second way is to download plugin sendOrderToClient and install it on your shop. You can find this plugin in 'download' section of our site, in 'plugin' directory.

16. How can i turn on users feature?

    Users addon is turn off default, because not all use it, so You need to turn it on in configuration page. Then You need to create pages for login, registration, profile, logout in hidden menu (it is important because pages are loaded dinamic in menu depends on users login or logout) and relate them in configuration page - tab "Pages", forms will show on that pages.